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Customer Care

General FAQ:

The Progressive Peel exfoliation kit is perfect for anyone new to the BeautyRx glycolic formulation. This 6-week system implements Dr. Schultz’s Progressive Exfoliation technique to gently exfoliate the skin without any redness, irritation, or peeling. The Progressive Peel includes an 8% Exfoliating Serum, 10% Exfoliating Pads, and a 15% Exfoliating Cream. Click here to learn more.

Our online regimen builder was created by Dr. Schultz to recommend the optimal products for your specific skin concerns. Simply take our 2-minute skin quiz and you will receive a customized skincare routine. Click here to start building your custom regimen.

Please visit our Progressive Peel FAQ, or contact us at consultants@beautyrx.com.

While we don't offer free samples since we're confident that you will receive the same great results that Dr. Schultz's patients do, we offer a 30 day, no questions asked, money back guarantee. If you're interested in trying any BeautyRx product, you can do so with complete confidence that you can return anything you don't like. Click here to learn more about our 30-Day Money Back Guarantee.

Yes, BeautyRx by Dr. Schultz products are both vegan and gluten-free.

Auto-Delivery is the best way to never miss a day of gorgeous, glowing skin. Without any hidden fees or contracts, you will receive your favorite BeautyRx by Dr. Schultz products at a delivery frequency of your choosing. Every auto-delivery order will always receive a 10% discount and complimentary shipping. You may cancel your auto-delivery at any time by logging into your account, or by contacting us. Click here to learn more about auto-delivery.

BeautyRx products can be found in Saks Fifth Avenue and Blushington Makeup & Beauty Lounge locations across the country. To find the location nearest you please visit our Store Locator.

For retail account inquiries please send a detailed email including store photos, lines carried, and any relevant press to consultants@beautyrx.com.

Returns & Exchanges

If for any reason you are not satisfied with a BeautyRx product you purchased from BeautyRx.com, you can return it for a full refund or exchange within 30 days of the original purchase date. The purchase price of your product(s) will be 100% refunded/exchanged. Unfortunately, shipping to and from cannot be, and in an instance where free shipping is utilized, the shipping cost will be deducted from the return. In the event of an exchange, any amount above the value of the exchange will be refunded to you. Click here to fill out a return request form.

We want to make sure our products work for you. And if they don't - for any reason - we want to hear about it (it's the only way we can continue to make them even better). As a result, we offer a very strong and simple money back guarantee. If for any reason you are not satisfied with a BeautyRx product you purchased from BeautyRx.com, you can return it for a full refund or exchange within 30 days of the original purchase date. The purchase price of your product(s) will be 100% refunded/exchanged. Unfortunately, shipping to and from cannot be, and in an instance where free shipping is utilized, the shipping cost will be deducted from the return. In the event of an exchange, any amount above the value of the exchange will be refunded to you. Click here to fill out a return request form.

If you received damaged merchandise, please retain the box, packaging, and packing slip, and contact us as soon as possible at consultants@beautyrx.com or 855-BEAUTYRX.

If you believe your product is defective, please contact us at consultants@beautyrx.com or by calling 855-BEAUTYRX.

Shipping & Delivery

We strive to ship out all orders within one business day, and any orders placed before 2pm will ship same day. Please note our fulfillment center is closed Saturdays & Sundays, and all major holidays. Any orders placed on these dates will ship the following business days:

New Year's Day
Martin Luther King Jr. Day
President's Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Thanksgiving Day
Christmas

We provide complimentary UPS Ground shipping on orders over $99 before tax. Additionally, we are pleased to provide free standard shipping on orders containing a Progressive Peel or Dermstick for Pores, as well as orders on Auto-Delivery.

Yes! We currently ship to Canada for a flat rate of $25 USD, and to rest of world for a flat rate of $45 USD. Shipping generally takes 5 - 10 business days, but we cannot predict how long a package will take to clear customs. Unfortunately, we do not currently have any international stockists.

Once your order is shipped you will receive a shipment confirmation email containing a tracking number. You can use this number to track your package’s progress from our warehouse. If you have any issues with your shipment, please contact us at consultants@beautyrx.com or 855-BEAUTYRX.


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